Who makes a better Scrum Master: a developer or a project manager?

Who makes a better Scrum Master: a developer or a project manager?

Who makes a better Scrum Master: a developer or a project manager?

I am guessing that this is a contentious topic, so it is that much more fun to talk about…

The Agile Manifesto was written by software developers. There weren’t any “traditional” project managers in attendance, so, it is safe to assume that Scrum Masters were expected to come from the ranks of software engineers.

I attended Scrum Master training with Ken Schwaber in 2000 and again in 2011, and on both of those occasions, it was clear that the role of a project manager was not needed or wanted on Scrum projects. I agree with the sentiment about the role of project manager, but I still believe it is acceptable and even sometimes highly successful to have a former project manager become Scrum Master.

I am a project manager by education (Industrial Engineering), by training and by certification (PMP) and ultimately by birth. I have been managing primarily software development projects since 1996, even though the last time I coded was using Fortran in college, unless you count my ability to use <bold>html</bold> in my blog. Given my technical limitations, I still consider myself an above average project manager and an even better Scrum Master, not because of my background in either discipline, but because of my real life experience and exposure to incredible leaders and people managers throughout my career. Early on, about 20 years ago, I was told by my boss and mentor, “Just because you are right, that does not mean people will listen to you or even agree with you.” I was a practical project manager surrounded by academics, artists and other creative minded people. In order to successfully lead them and organize them I had to develop skills in listening, persuasion and influencing without authority. This began my path to truly understanding servant leadership.

So, the reality is that the “average” project manager or developer makes a poor Scrum Master. The “best” Scrum Masters will be found by identifying individuals that are well-trained, educated and passionate about Agile and servant leadership, regardless of their background.

It is well known why some project managers make poor Scrum Masters. They use their “command and control” attitude on the Scrum Team. What most Agilists with software development backgrounds don’t understand is that many project managers who were trained as professional project managers were never intended to use a command and control style either. I was trained early on in my career as a project manager that we could be most effective if we could motivate and lead our teams without using a carrot or a stick, but by engaging them in the vision and ultimate success of the project. PMI actually promotes the concept of influencing without authority. Throughout my career as a project manager I never had any functional authority. The developers never reported to me. I wasn’t the technical expert. So, how was I successful? By being a servant leader! We were trained to remove impediments, make sure there were minimal distractions for the team, and you know what? We were trained when projects were high-risk, we should meet every day with the team to remove impediments. Sound familiar? Granted, as with Scrum Masters today, most project managers were assigned from the ranks of functional managers who were familiar with a directive style of management, and many loved the “hero” status reserved for those overachievers, but that was never the intent. Those project managers that I worked with, who were trained as I was, and those that I trained later in my career would make excellent Scrum Masters today.

It is the same story with developers. There are many developers who see being a Scrum Master as a promotion. It gives them the opportunity to play the elusive “tech lead” role and drive the technology. How can a developer with a strong opinion on how something should be built sit back and let the team self-organize around a solution that they don’t technically agree with?

To be an effective Scrum Master, you have to embrace the core values of the Agile Manifesto. I believe there is an equal chance of both failure or success when selecting a Scrum Master from the ranks of developers or project managers. Regardless of where you find your Scrum Master, it is much more important that they have the requisite skills needs to be a servant leader; including trust, passion, and enthusiasm for both Agile and for helping their teams succeed.

Dan Tousignant, PMP, PSM I, CSPO, PMI-ACP, etc., etc., etc.
Cape Project Management, Inc.

Why Scrum “Master”? What about Scrum Apprentice? Maybe we need a Scrum Jedi?

Why Scrum “Master”? What about Scrum Apprentice? Maybe we need a Scrum Jedi?

I learned the term Scrum Master back at the turn of the century (I like how that sounds). I first heard it from Ken Schwaber himself. At that point in my career, I was a true and tried project manager that had recently earned his PMP. I was a self-taught project manager, and looking back, my instincts and style were better suited for Agile, but I happened to go down the formal PM path first. After 10 years of experience, I had come to the conclusion that project management was a “craft”.  I believed it then and I believe it even more now, which is why I struggle with the term “Master.”

What does it take to be a “Master” of Scrum?

I was a carpenter before I was a project manager. I was the only honors student taking wood-working classes in high school and I worked as a carpenter’s apprentice during the summer while I was in college. I had tremendous respect and even awe for the master craftsmen I worked with. In carpentry, the term Master is reserved for the likes of Norm Abram. Also, to be a union carpenter, you have to go through a rigorous apprentice and journeyman program before you can get paid as a true master carpenter.

In history, you had to earn the term “Master” to be seen as the top of your craft. Wikipedia has a good definition:

“An aspiring master would have to pass through the career chain from apprentice to journeyman before he could be elected to become a master craftsman. He would then have to produce a sum of money and a masterpiece before he could actually join the guild. If the masterpiece was not accepted by the masters, he was not allowed to join the guild, possibly remaining a journeyman for the rest of his life.”

I think the intent with the term Scrum Master is that the title should be reserved for those that have earned the title of Master, but that is obviously not the case. There is no job requirement or career path to become a Scrum Master.  Most of us have had some type of career path as we developed our skills; e.g. in software engineering, there is a typical path of analyst, developer, designer, architect or in project management: project coordinator, project manager, senior project manager, program manager.

So, how does someone earn the designation of Scrum Master? Until recently, it was just take a 2-day class. Now, at least there are exams to test your knowledge of Scrum. It is surprising how we have come to a place where the term Master can be designated without any true effort or experience. Most of us have had to show both experience and knowledge to get the certifications we have. PMI, for example, requires the PMP and the PMI-ACP designation be based both upon experience and knowledge.
I am not sure if there is a way to backpedal to introduce qualifications for Scrum Master, so maybe we need a new term that actually requires that someone has proven themselves. How about Scrum Jedi? Just a thought… All I ask is that I get credit for the term when it goes viral…

Dan Tousignant, (long list of acronyms usually goes here, some hard earned, others…)

@ScrumDan

BE AGILE.®

The Agile Success Algorithm

The Agile Success Algorithm

al·go·rithm

algəˌriT͟Həm/

noun
1. a process or set of rules to be followed in calculations or other problem-solving operations
Those of you reading this are more than familiar that Agile is all the rage. Executives like to say that their organization is going “Agile”. They throw out terms like Scrum and Kanban without truly understanding what they are getting involved in.
In order for Agile to be implemented successfully, I have created the following simple algorithm. Embrace Change + Learn from Mistakes = Agile Implementation Success.

Input 1 = Embrace Change

The primary risk with implementing Agile involves the ability your organization to embrace change. You need to answer the following questions about your organization’s culture and your leadership team before you can successfully implement Agile:
How does your organization respond to change?

  • When was the last time your organization underwent any major changes?
  • Have they been through major layoffs? Have they introduced new leadership?
  • How long have they been in business? Have there been major new product introductions?
  • Have they been acquired or merged?

How did these changes go? In this case, past performance often dictates future performance. If your company struggles with change, then they will have trouble introducing Agile. Agile introduces change in so many ways:

  • Changes in roles, title and responsibilities. Just look at the roles in Scrum, since it is currently the most popular Agile method being implemented. How easy is it for your organization to adopt these roles?
    • A Scrum Master?   How many managers or project managers do you know who truly understand the concept of servant leadership? How many organizations allow for management positions that do not have direct reports? To truly be successful with Scrum, a Scrum Master role has to be created from scratch, not just assigned to an existing function.
    • A Product Owner??   Organizations that have a mature product manager function can transition easily to this, but many organizations manage product related decisions by committee with a team of business analysts. The role of a truly empowered Product Owner is difficult for many companies to swallow.
    • A Scrum Team??? A self-organizing team is the foundation of Scrum and of Agile in general. How many organizations actually foster this? How many middle manager’s jobs would be eliminated if an organization becomes successful with this? How many under performers would be exposed in this model? This is the most difficult, yet most critical change required.
  • Changes to process.
    • No analysis or  business requirements phase? No Gantt charts? No 12 month project plan? Traditional project management was just formalized at many organization in the last decade. Formal PMOs have been rolled out, massive enterprise tracking tools implemented and teams of project managers hired to create and maintain documentation. Can your organization tolerate getting rid of all the processes you just implemented?

Input 2 = Learn from Mistakes

Only a company or leadership team that has experienced project failures can truly appreciate and support an Agile implementation. These failures may have come in many different ways:

  • The project came in too late to meet the market opportunity.
  • The budget changes were so excessive that the project was either terminated or deemed a total failure.
  • The customer rejected the product because it was “not what they were expecting.”

The list goes on and on….The Agile Manifesto was not crafted by grad students developing a thesis. It was developed by people who were clear that the way we were working wasn’t working. Many people, like myself, have become Agile evangelists only after suffering through one or more of the above project failures over which we had no control. One of the major downsides with introducing Agile to the “younger” workforce is that they don’t truly appreciate how much more fun and enjoyable it is to work on an Agile project. Give them one month of using project time-sheets and hourly tracking in an ERP tool and they will start to see the light.

Output = Agile Implementation Success!

The benefits of Agile are self-evident for those who have lived through traditional project failures and are willing to change. There are hundreds of successful case studies and stories of successful Agile implementation, but implementation failures are becoming more and more common. Becoming “Agile” is not just using the term “Agile”, it is a transformation that will effect your entire organization.

Dan Tousignant, PMI-ACP, PMP, PSM, CSPO, CSP
@scrumdan

Running an Effective Sprint Planning Meeting

Running an Effective Sprint Planning Meeting

To start with, for a Sprint Planning meeting to be truly Scrum, it adheres to the following guidelines outlined in the Scrum Guide. In summary, for a one month Sprint it has a time-box of 8 hours. It is typically performed on the first day of the Sprint and is intended to answer the following topic questions each in a 4 hour session.

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  • Topic 1: What can we as a Team accomplish?
  • Topic 2: How can we accomplish it?
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Sprint Planning Topic 1:

An effective Sprint Planning meeting assumes that the Product Owner is prepared with an objective for the Sprint. They should not have a specific goal, since this will limit the creativity of the Team, but they should have a general expectation of what they would like to see accomplished. The Product Owner should have a high-level release plan based upon the product vision.

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This release plan should contain what might be accomplished from the Product Backlog each Sprint. It is the Product Owner’s responsibility to maintain and order the Backlog based upon this release plan.

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During the first 4 hours, the Product Owner should discuss their objective and the Development team will select those items from the Product Backlog that they believe they can accomplish in the coming Sprint. This becomes the “Sprint Backlog”.  Once that is accomplished, the Product Owner, Development Team and Scrum Master agree on the Sprint Goal. If you are using the user story approach, in this session you will select the user story, prioritize the user story and then estimate its size using story points. You would be completing the front side of the user story card.

 

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Sprint Planning Topic 2:

In the second part of the Sprint Planning Meeting, the primary objective is determine how the Development Team will achieve “Done” with the Sprint Backlog. This session sometimes also called a Design Session. Often times technical experts and SMEs are invited to this session to determine how best to deliver a certain piece of functionality from the Sprint Backlog.  If a Backlog items becomes more complex than expected, the development team will work with the Product Owner to refine the Sprint Backlog.

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Under the user story approach, this session is also used to document many of the tasks associated with the user story and update the story point estimate from the the first session.

Ultimately, the Development Team will make a commitment to the Product Owner that they will self-organize and accomplish the Sprint Goal based upon the selected Sprint Backlog.

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Boston Agile Training provides in-depth training on Sprint Planning and Users Stories in their Scrum Master and Product Owner trainings.

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If you have any questions, please contact me at dan@agile.us.com or find me on Twitter  @scrumdan.

If you would like to order pre-printed user story cards, check them out on Amazon: https://amzn.to/2JTlB8S

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Thanks
Dan Tousignant, PSM, CSP, PMI-ACP, PMP

Can You be Agile in Your Acquisitions?

Can You be Agile in Your Acquisitions?

Originally Posted Management Concept’s Blog: http://blogs.managementconcepts.com/can-you-be-agile-in-your-acquisitions/

This is one of the most common issues facing organization choosing to switch to Agile. Can you acquire goods and services in an Agile fashion? Can you contract with vendors to deliver in an Agile fashion?

A decade ago, if you asked that question of a Scrum Master, the answer was no. One of the most notable Scrum books from that time stated that acquisitions could not be performed in an agile fashion, especially in the federal government. Well, for those of you that have done this, you realize it is possible.

In 2009, the DoD presented an iterative acquisition model that was instrumental in changing how the federal government approached acquisition. They were not pursuing an iterative model to align with the Agile community, they had their own reasons. There were too many risks and too many project failures due to the typical federal acquisition process. Some of the risks they mitigated through their proposed approach were:

  • Rapidly changing technology: Previously a “buy” decision during the budgeting process may have been performed years in advance of the use of a technology that was obsolete by the time it was needed for the project
  • Changing requirements: As with any project, requirements change during the project lifecycle due to changes in the organization, regulatory changes, or just as new information becomes available
  • Flexibility and Responsiveness: The military needs to be responsive in its solutions based upon the nature of the needs of the organization. The ability to deliver more frequently is important to maintaining its position as a military leader.

Their approach to acquisition is identical to what we consider when performing iterative software development. Here is their approach; note how similar it is to the typical Agile Software Development practices:

  • Early and continual involvement of the user
  • Multiple, rapidly executed increments/releases of capability
    • Well defined objectives but not over defined requirements for the initial increment
    • Evolving requirements for subsequent increments/releases
    • Mature technologies (often with short half-life that require periodic refresh)
  • Early, successive prototyping to support an evolutionary approach
  • Early operational release of capability from within an increment
  • Modular, open-systems approach—designed for ease of updates
  • Available full funding of initial increment(s); solid funding stream for next
  • Overlapping upgrade increment(s)
  • Making schedule the priority for releasing available capability and not requiring (or expecting) a “yes” vote from every functional organization prior to decision milestones
  • Making sure that users are trained and prepared to receive the new capability

The DoD’s adherence to The Agile Manifesto is clear. By following these practices which were originally developed to reduce risk on software development projects, the risk in acquisition projects can also be reduced.

For further information, see the full Department of Defense report at http://www.acq.osd.mil/dsb/reports/2000s/ADA498375.pdf 

About the author, Dan Tousignant, PMP, ACP, CSP

Dan is a lifelong project manager and trainer with extensive experience in managing software development projects. Based upon his experience, he has adopted both Agile as the primary method for developing and implementing software. He is passionate about the leadership emerging from self-organizing teams.

Dan has over 20 years of experience providing world class project management for strategic projects, direct P& L experience managing up to 50 million dollar software development project budgets, experience managing multi-million dollar outsourced software development efforts and strong, demonstrated, results-driven leadership skills including ability to communicate a clear vision, build strong teams, and drive necessary change within organizations.
Dan holds a Bachelor of Science majoring in Industrial Engineering from the University of Massachusetts, Amherst and is a Certified Project Management Professional, Professional Scrum Master, PMI Agile Certified Practitioner and Certified Scrum Professional and is the owner of Cape Project Management, Inc.
Cape Project Management, Inc.
Boston and Honolulu, USA
http://CapeProjectManagement.com
Contact: Dan@CapeProjectManagement.com

Are you ready for Agile?

Are you ready for Agile?

Originally posted on Management Concept’s Blog: http://blogs.managementconcepts.com/are-you-ready-for-agile/

Has your Agency or organization started moving to Agile? Do you hear the word Scrum, and wonder where the Rugby game is at?

Well, you may be part of the growing trend in IT organizations throughout the Federal Government.

A number of federal agencies have already adopted Agile or are about to move to Agile project management:

  • The U.S. Air Force Academy’s Institute for Information Technology Applications uses an Agile process to develop the Warfighter’s Edge (WEdge)
  • The Automate GI Bill Benefit Initiative is one of 16 VA Transformational Initiatives designated by the Secretary and executed in an Agile Approach
  • The Department of Labor has developed the interagency Customer Service Modernization Program (CSMP) and will be “utilizing a modular development process. Frequent, continuous, and close collaboration between the project team and participating agencies will encourage ongoing process improvements and performance evaluation.”  (Sounds Agile to me)
  • NASA’s enterprise operations moved exclusively to Agile development after officials compared error-tracking logs of traditional projects to early efforts using Agile development. “We’re believers,” said Gene Sullivan, NASA’s associate chief information officer for enterprise portfolio management.
  • Al Tarasiuk, the chief information officer for the CIA, stated that his agency “has also moved completely to Agile project management methodologies”
  • The Census Bureau is considering using Agile development as it creates software for the 2020 Census

I have presented Implementing Agile in the Federal Environment to over 20 different federal agencies or divisions in the last couple of months, and the experience and willingness to adopt Agile ranges the full gamut:

  • One DOJ department who took my class is in their 18th Sprint (monthly development cycle) and going strong.  They have built a core Scrum team and are now leveraging key team members to help launch new Scrum teams.
  • On the other extreme is an agency (not to be named) whose Deputy CIO took the class to evaluate Agile. After the first day hearing about the principles of agile and the benefits, she was ready to sign on the dotted line. By the end of the third day when we performed an activity to assess the organizational readiness using a Force Field analysis, she had reversed her position. Too many entrenched behaviors that would make it difficult to implement Agile.

If you know anything about Agile, you know that it is a transformational approach to project management. Not only are you changing how you deliver software, you are changing every aspect of your organizational structure as it relates to projects, and you are expecting very different behavior from the individuals on your projects. The federal environment has some unique challenges, but many of the challenges are universal to large organizations. The two most common challenges I have faced when talking to agencies or large organizations are creating truly empowered, self-organizing teams, and embracing the Art of Possible.

In future blogs, I will expand to those two challenges and provide recommendations on now to prepare to move to Agile.

About the author

Dan Tousignant, PMP, PMI-ACP is a project manager on Agile projects. He provides Agile Coaching and Training for Management Concepts, Inc.

BE AGILE.®